By entering the Website, and/or any page accessible on this site, and/or by purchasing products from Moto Gear through the Website, or dealing with Moto Gear in
any way through the Website, you accept, without limitation or qualification, the terms and conditions set out below (the "Terms") without modification. By
accessing and using this Website, including (without limitation) purchasing products, you acknowledge that you are bound by the Terms on this page and here
Terms & Policy.
If you do not wish to be bound by the Terms you should not access or use the Website. If you have any queries regarding these Terms, please contact us.
You can easily check your shipping rate by adding items to your cart and clicking on the Calculate Shipping button. All prices shown on this
website for goods and shipping include VAT at the current rate where applicable.
Payment for goods & shipping can be made by credit or debit cards, Paypal, or EuPlatesc. EuPlatesc is currently one of the biggest EU online payments
If you are likely to be out and wish us to leave your goods with a neighbour or in a safe place, you must state this in our Comments Box when
placing your order.
WHAT HAPPENS IF YOU MISS DELIVERY OF YOUR ORDER WHEN IT'S A NEXT DAY OR SATURDAY DELIVERY SERVICE?
If we have reasonable proof of delivery or proof that the Courier or Post Mail attempted delivery, we will not offer a refund on any part of the delivery fee. We
will not be liable for any compensation or expenses, which you may suffer, as a result of our inability to deliver or for the actions or failure of any third
party to carry out their contractual obligations.
If your account address for delivery does not match that of Post Mails, we do not offer a refund on shipping fees should your parcel be delayed or lost !
Free Shipping Offer: Applies to orders over 500 euro and delivered Monday to Friday Only.
Once we have confirmed your order and received payment for the goods, your order will be dispatched. Standard delivery can take 4 to 7 days but no more than 30.
Please contact us if your order has not arrived within a short and reasonable time.
You can order as many items as you like in one order for the same fixed rate. Parcels are sent via Post Mail UPS, or DPD Courier. Couriers require someone be
present to sign for all packages.
Should any part of your delivery address be incorrect and your order is delivered elsewhere or lost, only you are responsible for any loss you incur as a result
so please ensure that you have entered all your details correctly.
If your order is refused for any reason by the occupier on delivery to the delivery address given, you will be liable for our full costs. These costs will include
the amount it costs us to send the goods to you & any other costs we incur in the return of the goods to us.
By ordering goods from us you agree (unless stated otherwise) that should the order be delivered by courier, and the driver finds that there is 'no one at home',
the driver may leave a 'while you were out card' to inform you, or to advise that they will attempt delivery the following day, unless you state otherwise, in
the comments box when placing your order. Please do not ask us to change delivery address once you have placed your order. In any case the courier will attempt
delivery the following day and again on a non specific day.
If courier fails to deliver, the parcel may be returned to us at the customers expense. This means the full cost of returning the goods from the couriers local
depot to us.
Important: If you request you parcel be left round back, in garage, in porch or anywhere without a signature, we will not be held liable should your
parcel be lost or stolen. No monies will be refundable and all claims against us will be refuted.
Adverse Weather Conditions: (AWC's) may delay any of our delivery services.
AWC's are beyond our control.
We cannot be held responsible for delays due to AWC's and ask you to please be patient as your goods will arrive as soon as possible.
No refunds or compensation will be given for late delivery of goods due to AWC's.
These terms apply to all of products bought on this website.
If you wish to cancel and return your order where goods have already been dispatched or received by you, you must inform us in writing requesting cancellation
within 14 working days from receipt of order either by letter or email.
If you cancel an order then you must return the goods at your expense within thirty days. We do not refund any shipping charges for cancelled orders.
If you fail to return the goods, fail to take reasonable care of the goods while in your charge & they get damaged in transit if you return the goods or you
return them at our expense, then we will charge you a reasonable direct cost of the return even if you have already been refunded.
Cancellation rights end 14 days after the day you received the goods.
Always ensure returned goods are posted by at least Post Mail "recorded delivery" as we will not be held liable for goods lost in transit.
All prices include VAT at the current rate and only where applicable.
Batteries warranty is three months on the MF sealed & acid batteries & twelve months on the sealed Motobatt.
Chromed parts have no guarantee / warranty and exhausts only six months due to road and weather conditions.
Other than batteries, electrical items are only guaranteed for 30 days.
Full credit or replacement, at our discretion, will be allowed in cases where the goods are returned because of obviously faulty workmanship or an error on the
part of our organisation. All claims must be made in writing within thirty days from receipt of goods.
All of our electrical or mechanical products must be fitted by a professional in motorcycle mechanics and preferably approved by a professional body
or association otherwise any manufacturers warranty may be invalid.
Main electrical components claimed to be faulty by buyer must be accompanied by a fault report by any independent professional in motorcycle mechanics
as proof of the item failing before repair, replacement or refund is approved by Motorcycle Products Ltd. We suggest that any such report is provided
by the mechanic that fitted it as independent reports can prove to be expensive.
Parts including Ignition coils & regulator/rectifiers etc. are tested & approved as fit for purpose and of satisfactory quality by the manufacturer before
being supplied to Moto-Gear.
This clause has been added to out terms as so many customers clain that they have received a faulty regulator/rectifier when in fact it is always proven to be the
generator or other issue.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please
Please use the contact us page for all after-sales services.
No merchandise may be returned for credit or adjustment without authorisation.
You must first contact us and request a returns authorisation number and returns address and a brief reason for the return please where possible. Failure to
return with the correct authorisation number or if you return to an unauthorised address, we shall not pass credit.
If you order something incorrectly and wish to return it, you must contact us within 14 days of delivery and state your full name & order/invoice number which
can be found by logging into your account or via the email sent from us that confirmed your order.
All returns may incur a 20% restocking fee to cover our costs, shipping fees are non-refundable.
Should any goods be supplied by us in error we must be notified within 14 days from delivery, we will cover return costs and exchange or credit in full as agreed
between customer and Moto-Gear.
No returns are accepted in any case, thirty days after date of delivery.
Items which are sold in clear sealed packaging must be returned in the same unopened sealed packaging to qualify for any refund and also that electrical items can
only be returned if they have not been fitted or used in any way whether in a sealed container or not.
Therefore, no electrical items may be returned if they have been removed from sealed packaging unless obviously faulty and certainly no electrical items other
than batteries will be returnable after 14 days if faulty.
Returned Brake Pads, bearings, rubber seals or any other product that is dispatched in a sealed packaging will not be accepted for any refund if they have been
removed from the plastic & cardboard packaging that protects them.
Brass Jets, Light Bulbs & Clutch Roller Weights are NOT returnable as they may have been fitted for testing purposes or are easily damaged. Such goods as
these and all other products supplied by Moto-Gear are checked before packing.
We make every effort to ship the correct parts to our customers. We double check each order when it is entered into our computer by comparing that model / part
number and the description you have given us against the description for that model / part number in the system.
Title of goods shall not pass to the buyer until paid for in full
Poiana Campina, str Centru nr 636 BL21 parter, Prahova 107425, Romania.
The address of this Registered Office is NOT Moto-Gear place of business but may be used to serve official documents ONLY.