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Once we have confirmed your order and received payment for the goods, your order will be dispatched. Standard delivery can take 4 to 7 days but no more than 30. Please contact us if your order has not arrived within a short and reasonable time.
You can order as many items as you like in one order for the same fixed rate. Parcels are sent via Post Mail or DPD Courier. Couriers require someone be present to sign for all packages.
Should any part of your delivery address be incorrect and your order is delivered elsewhere or lost, only you are responsible for any loss you incur as a result so please ensure that you have entered all your details correctly.
If your order is refused for any reason by the occupier on delivery to the delivery address given, you will be liable for our full costs. These costs will include the amount it costs us to send the goods to you & any other costs we incur in the return of the goods to us.
By ordering goods from us you agree (unless stated otherwise) that should the order be delivered by courier, and the driver finds that there is 'no one at home', the driver may leave a 'while you were out card' to inform you, or to advise that they will attempt delivery the following day, unless you state otherwise, in the comments box when placing your order. Please do not ask us to change delivery address once you have placed your order. In any case the courier will attempt delivery the following day and again on a non specific day.
If courier fails to deliver, the parcel may be returned to us at the customers expense. This means the full cost of returning the goods from the couriers local depot to us.
Important: If you request you parcel be left round back, in garage, in porch or anywhere without a signature, we will not be held liable should your parcel be lost or stolen. No monies will be refundable and all claims against us will be refuted.
Adverse Weather Conditions: (AWC's) may delay any of our delivery services.
AWC's are beyond our control.
We cannot be held responsible for delays due to AWC's and ask you to please be patient as your goods will arrive as soon as possible.
No refunds or compensation will be given for late delivery of goods due to AWC's.
These terms apply to all of products bought on this website.
If you wish to cancel and return your order where goods have already been dispatched or received by you, you must inform us in writing requesting cancellation within 14 working days from receipt of order either by letter or email.
If you cancel an order then you must return the goods at your expense within thirty days. We do not refund any shipping charges for cancelled orders.
If you fail to return the goods, fail to take reasonable care of the goods while in your charge & they get damaged in transit if you return the goods or you return them at our expense, then we will charge you a reasonable direct cost of the return even if you have already been refunded.
Cancellation rights end 14 days after the day you received the goods.
Always ensure returned goods are posted by at least Post Mail "recorded delivery" as we will not be held liable for goods lost in transit.
All prices include VAT at the current rate and only where applicable.
Batteries warranty is three months on the MF sealed & acid batteries & twelve months on the sealed Motobatt.
Chromed parts have no guarantee / warranty and exhausts only six months due to road and weather conditions.
Other than batteries, electrical items are only guaranteed for 30 days.
Full credit or replacement, at our discretion, will be allowed in cases where the goods are returned because of obviously faulty workmanship or an error on the part of our organisation. All claims must be made in writing within thirty days from receipt of goods.
All of our electrical or mechanical products must be fitted by a professional in motorcycle mechanics and preferably approved by a professional body or association otherwise any manufacturers warranty may be invalid.
Main electrical components claimed to be faulty by buyer must be accompanied by a fault report by any independent professional in motorcycle mechanics as proof of the item failing before repair, replacement or refund is approved by Motorcycle Products Ltd. We suggest that any such report is provided by the mechanic that fitted it as independent reports can prove to be expensive.
Parts including Ignition coils & regulator/rectifiers etc. are tested & approved as fit for purpose and of satisfactory quality by the manufacturer before being supplied to Moto-Gear.
This clause has been added to out terms as so many customers clain that they have received a faulty regulator/rectifier when in fact it is always proven to be the generator or other issue.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
Please use the contact us page for all after-sales services.
HOW DO I RETURN MY ORDER?
Easy as 1,2,3 !
- For any type of claim please fill out the Moto-Gear general claim form online.
- Do NOT return any part before receiving further instruction or information such as a valid RA Number (return authorization number)
- Make sure the RA Number is always clearly visible on your return package; otherwise Moto-Gear will refuse the acceptance of the parcel.
- After receiving a valid RA Number, schedule a pick-up with your forwarder within 7 days.
- Moto-Gear Customer Service will contact you a.s.a.p and inform about further procedure.
WHAT'S YOUR RETURNS POLICY?
If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 14 days from the date on your dispatch note.
WHERE'S MY ORDER?
You can track your order live! Grab your order number and put in the 'Track your order' box in the top right of this page. if you've got any questions, get in touch via our contact form.
No merchandise may be returned for credit or adjustment without authorisation.
You must first contact us and request a returns authorisation number and returns address and a brief reason for the return please where possible. Failure to return with the correct authorisation number or if you return to an unauthorised address, we shall not pass credit.
If you order something incorrectly and wish to return it, you must contact us within 14 days of delivery and state your full name & order/invoice number which can be found by logging into your account or via the email sent from us that confirmed your order.
All returns may incur a 20% restocking fee to cover our costs, shipping fees are non-refundable.
Should any goods be supplied by us in error we must be notified within 14 days from delivery, we will cover return costs and exchange or credit in full as agreed between customer and Moto-Gear.
No returns are accepted in any case, thirty days after date of delivery.
Items which are sold in clear sealed packaging must be returned in the same unopened sealed packaging to qualify for any refund and also that electrical items can only be returned if they have not been fitted or used in any way whether in a sealed container or not.
Therefore, no electrical items may be returned if they have been removed from sealed packaging unless obviously faulty and certainly no electrical items other than batteries will be returnable after 14 days if faulty.
Returned Brake Pads, bearings, rubber seals or any other product that is dispatched in a sealed packaging will not be accepted for any refund if they have been removed from the plastic & cardboard packaging that protects them.
Brass Jets, Light Bulbs & Clutch Roller Weights are NOT returnable as they may have been fitted for testing purposes or are easily damaged. Such goods as these and all other products supplied by Moto-Gear are checked before packing.
We make every effort to ship the correct parts to our customers. We double check each order when it is entered into our computer by comparing that model / part number and the description you have given us against the description for that model / part number in the system.
Title of goods shall not pass to the buyer until paid for in full.
DO I HAVE TO ORDER ONLINE?
Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.
HOW CAN I PAY FOR MY ORDER?
We accept the following payment cards: Visa, Visa Debit, MasterCard. We also accept PayPal.
IS IT SAFE TO ORDER ONLINE?
You can be assured that shopping with boohoo is safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
HOW DO I KNOW THAT YOU HAVE RECEIVED MY ORDER?
Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you. If an email does not appear to have been received, please check your spam folder.
CAN I MAKE CHANGES TO MY ORDER?
Unfortunately, once you've placed your order, our warehouse team will have already started processing your order! Find out more info on our cancellation policy here.
CAN I TRACK MY ORDER?
Tracking your order is easy! Enter your order number into the Track my order facility.
CAN I CANCEL MY ORDER?
To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed we cannot stop the process of items being sent to you, you will need to return the items to us. Find out more info on our cancellation policy here.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
We're sorry to hear that you've received an incorrect or faulty item. Please send us a message with your order ID, the name/product code of the item you were supposed to receive and further details of the problem. Please see 'How do I return an item?' for details on how to return an item to us.
WILL A SIGNATURE BE NEEDED FOR MY DELIVERY?
If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.
CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.
WHAT IF MY PARCEL DOES NOT ARRIVE?
We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.
WHAT SHOULD I DO IF I`VE FORGOTTEN MY PASSWORD?
Don't worry if you've forgotten your password! Simply click the Forgot your password? link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems.
WHY AM I EXPERIENCING PROBLEMS WHEN ENTERING MY PAYMENT DETAILS?
Firstly, make sure you have inputted the correct details by checking all information carefully. Contact your bank to ensure there are no problems with the card. After this, please us the contact form on the help page to submit details of any error messages received and we will investigate further.
HOW DO I UNSUBSCRIBE FROM YOUR NEWSLETTERS?
Click the 'Unsubscribe' button at the bottom of the email newsletter.
DO YOU HAVE A SHOP?
As we are a dedicated online retailer, we do not have a shop.
CAN I PRE-ORDER AN ITEM?
Unfortunately, due to the exclusivity and quick turnaround of our stock, you are unable to pre-order anything at the moment.
HOW CAN I CONTACT YOU?
Please fill in the Contact Us form on homepage
DO YOU OFFER GIFT VOUCHERS?
Yes we do! Shop now.
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